Holzer Issues Spoofing Alert

Holzer Health System has received reports of individuals receiving phone calls in which the caller identification on the phone shows as a Holzer call. These calls usually result in some type of automated telemarketing call.

"Spoofing" occurs when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally.

Caller ID lets consumers avoid unwanted phone calls by displaying caller names and phone numbers, but the caller ID feature is sometimes manipulated by spoofers who masquerade as representatives of banks, creditors, insurance companies, or even the government.

Some scammers “spoof” numbers on caller ID to make them appear as though they are calling from Holzer. Usually it is them saying they are with the business office and trying to get people to pay them or give credit card information. The unfortunate part is that there is nothing we can do about this problem and the FTC is struggling as well.

What you can do if you think you're being spoofed – Tips from the Federal Communications Commission

• You may not be able to tell right away if an incoming call is spoofed. Be extremely careful about responding to any request for personal identifying information.
• Don't answer calls from unknown numbers. If you answer such a call, hang up immediately.
• If you answer the phone and the caller - or a recording - asks you to hit a button to stop getting the calls, you should just hang up. Scammers often use this trick to identify potential targets.
• Do not respond to any questions, especially those that can be answered with "Yes" or "No."
• Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
• If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company's or government agency's website to verify the authenticity of the request. You will usually get a written statement in the mail before you get a phone call from a legitimate source, particularly if the caller is asking for a payment.
• Use caution if you are being pressured for information immediately.
• If you have a voice mail account with your phone service, be sure to set a password for it. Some voicemail services are preset to allow access if you call in from your own phone number. A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password.
• Talk to your phone company about call blocking tools and check into apps that you can download to your mobile device. The FCC allows phone companies to block robocalls by default based on reasonable analytics. More information about robocall blocking is available at fcc.gov/robocalls.
• Remember to check your voicemail periodically to make sure you aren't missing important calls and to clear out any spam calls that might fill your voicemail box to capacity.

For more information, or to make a complaint with the Federal Communications Commission, visit https://www.fcc.gov/spoofing.